We take the time to understand the needs and exigencies of our clients, the context in which they work, the objectives behind the research project, the end-users of the study or toolkit. Based on these conversations we select and propose a research approach, that includes the research design, the research questions, methods, deliverables and deadlines to our clients that will produce the desired result.
The research process may include the following research methods
- In-depth interviews: We conduct in-depth interviews with a range of stakeholders, employers, employees, employee groups, social partners etc.. The interviews are semi-structured, based on a pre-written interview guide and questionnaire, which is always approved by our clients. In global or cross-country projects we coordinate the interviewing process and work with a global pool of researchers (interviewers) where we ensure quality control of the interview process (selection and number of informants, quality of the transcripts). We make sure that the interviewers we work with are trained and have the necessary knowledge to work with difficult-to-reach target audiences, address sensitive subjects or multilingual populations. We can run interviews in person and online as well.
- Case studies: The process of researching and including case studies in the final output involves the definition of the scope of the case studies, the selection criteria, the process for validating information contained in the case study (through interviews for example) and seeking approval from the source to use the case study. Case studies are one of the most sought after aspects of our research work, which allows clients and the final readers to gain an insight into real-life examples, be inspired and learn from the mistakes of others. Through this work, we have unparalleled insight into international good practice.
- Focus Groups: We organise and moderate focus group discussions with a group of participants to enable a thorough exploration of a specific subject through guided dialogue and discussions. Through focus group meetings we deploy a variety of tools that may include the presentation and introduction of concepts, small group discussions or reflective exercises. The group size of the focus groups range from 5 to 40 participants. We organise in person and online focus groups as well. Online focus groups may prove to be an effective approach when participants are geographically dispersed or projects are run on tight deadlines or budgets.
- Surveys: Online, anonymous or confidential surveys are very effective tools in research projects to collect data and information from a range of different respondents. We design and run in-house and public surveys, analyse and extract data from them, provide and present our clients with a summary report, based on the responses. Throughout our survey efforts we make sure that data is collected and processed legally, ethically and transparently following regulations such as the GDPR protocol.
- Desktop research and critical literature review: The body of research work internationally on the issues we work with is in continuous expansion. Tapping into the latest academic publications from around the world, in a variety of languages, and from different disciplines helps us to ground our work on solid, evidence based foundations. Disciplines may include Occupational Health and Safety, Social Science, Human Resources, Management, Work-Life scholars, Family Policies and Demographics.
Presentation of findings and follow-up
We present the findings and propose practical and policy recommendations for future action. All our work and deliverables are quality checked, proofread and adhere to reporting standards. We also do provide dissemination activities or further training on special issues.
It was a pleasure working together with the WorkLife HUB consultants. The ILO Teleworking Guide was an outstanding achievement, and it has been an enormous success all over the world!ILO Expert