HappyOrNot

Would you like to have more happy, loyal and satisfied customers and employees? Grow your business through the world's leading service for continuous customer & employee satisfaction improvement. The WorkLife HUB is an authorized reseller of the HappyOrNot products in Belgium.

The HappyOrNot Service Concept

The Smiley Terminals are used in two business segments (Customer Satisfaction, Employee Engagement) to measure, monitor and engage with results and feedback. 

How does this work? Smiley Terminals are placed in a highly visible location where customers and employees can anonymously evalute their service and work experience by pressing the smiley buttons.

The HappyOrNot service concept is based on the following elements: Measure (capture the level of satisfaction of your employees and customers); Monitor (Reporting Service & Online Reports); Follow (learn when and where to improve your business performance); Engage (share your results and grow your profits with improved customer and employee satisfaction).

HappyOrNot products

Smiley Touch™

HappyOrNot - Smiley Touch Belgium

                                                Image right to HappyOrNot

The HappyOrNot Smiley Touch terminals are ready to use in seconds, armed with a follow-up (pain points) and open feedback question options. The Smiley Touch comes with a built-in Misuse Protection function for you to filter our excessive button press, or children playing with the device. The display language of the Smiley Touch can be changed and adapted to your needs. The full weight of an assembled Smiley Touch is 9 kilograms. Daily interaction reports, and open feedback, are all sent to your personal email address. The HappyOrNot reporting provides its user to convert its collected data into the HappyIndex, on NPS (Net Promoter Score). Available versions: wall, standard.

Smiley Terminal™

HappyOrNot - Smiley Terminal Belgium

                                               Image right to HappyOrNot

Absolutely wireless, feedback system. Ready to use in seconds. Totally wireless, that provides enormous flexibility in moving the terminal when needed, focusing on customer touch points. Long time battery (plus 3 years). Built in Misuse Protection function for you to filter out excessive buttom press, or kids playing with the smiley buttons. Daily interaction reports are sent to your personal email address. The HappyOrNot reporting provides its user to convert the data collected into the HappyIndex, or NPS (Net Promoter Score). The weight of the standard Smiley Terminal is 8,5 kilograms. Available versions: wall, table and rail version.

What is HappyOrNot?

HappyOrNot ® is the global leader in instant customer and employee satisfaction reporting. Its innovative feedback collecting smileys and intelligent data analytics reporting service help its clients to improve their customer experience, relationships, and employee engagement.

Why HappyOrNot?

Since 2009, the HappyOrNot worldwide data insights have benefited thousands of clients in sectors including retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, and public and governmental services.

HappyOrNot serves nearly 4,000 companies across 117 countries, and have collected and reported on over a half billion feedbacks. Its clients include Heathrow Airport, SNCF, Deutsche Bahn, DHL, Linkedin, Nike, Ebay, IKEA, Dixon's Carphone, Office Depot, Domino´s Pizza, Sodexo, Securitas, Carrefour, Ochsner Health System, NHS, and the City of Helsinki.

Our HappyOrNot Clients in Belgium

Since 2016, the WorkLife HUB, as an authorised reseller of the HappyOrNot products, has been working with Belgian and International organisations. After one year of collecting thousands of feedback from employees and customers via the HappyOrNot terminals (both analog and digital), we can also say that it really works. The insight it provides to organisations has not been accessible before.

To learn more about HappyOrNot, and get an idea on how we could support you in improving your employee and / or customer satisfaction, please see our latest Case Studies from Belgium: 

MSF

Small World LCC

Securex

Customer Service and Contact

HappyOrNot subscriptions are for 1, 2 or 3 year periods, and the WorkLife HUB team is here to support you throughout this time with personal advice, consultations, analysis and follow-up discussions.

Would you like to book a 2-week FREE demo period and have an experience with either the Smiley Touch or the Smiley Terminal? Don't hesitate to contact us. We'll be pleased to advice you on an optimal solution fitting the needs of your company and sector.

Contact us with support or information requests:

Email: info@worklifehub.com

Telephone: 0032 4 844 67232

Skype: theworklifehub

Address: Cours Saint Michel 30b 1040 Brussels, Belgium