Would you like to have more happy, loyal and satisfied customers and employees? Grow your business through the world's leading service for continuous customer & employee satisfaction improvement, HappyOrNot. The WorkLife HUB is an authorized reseller of the HappyOrNot products in Belgium.
The Smiley Terminals are used in two business segments to measure, monitor and engage with results and feedback: Customer Satisfaction; Employee Engagement. As these areas are closely linked with each other, it must be imperative for any businesses to ensure a high level of employee satisfaction before engaging with customers.
How does this work? Smiley Terminals are placed in a highly visible location and customers and employees can anonymously evalute their service and work experience by pressing the smiley buttons. Providing feedback is quick, effortless, fun and HappyOrNot brings you integrated NPS® Scoring. The Web Smileys enable stakeholders and customers to engage with and provide feedback to specific pages via the familiar smileys, making it easy to capture on-line and in-store customer experience feedback.
Measuring customer satisfaction could be difficult and yet must be an important bloodline for any businesses as reports suggest: 91% of unsatisfied customers will never buy from you again. Indeed, measuring the level of satisfaction of your customers could be not as obvious as gauging the profit and loss account of your company. However, the HappyOrNot Smiley Terminals can help your business counter with this sorts of problem. Answering the following key questions will help you start understanding more about the importance of measuring customer satisfaction:
Happy and Engaged employees will move mountains for you. This is what we believe in and advocate for at the WorkLife HUB. Employee engagement can be measured and benchmarked in many different ways, but none of the available solutions are as easy and practicable as the HappyOrNot system. If you want to have an excellent perspective on your employee engagement we recommend you answering the next questions:
HappyOrNot ® is the global leader in instant customer and employee satisfaction reporting. Its innovative feedback collecting smileys and intelligent data analytics reporting service help its clients to improve their customer experience, relationships, and employee engagement.
Since 2009, the HappyOrNot worldwide data insights have benefited thousands of clients in sectors including retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, and public and governmental services.
HappyOrNot serves nearly 4,000 companies across 117 countries, and have collected and reported on over a half billion feedbacks. Its clients include Heathrow Airport and over 70 other airports, SNCF, Deutsche Bahn, DHL, Linkedin, Nike, Ebay, IKEA, Dixon's Carphone, Office Depot, Domino´s Pizza, Sodexo, Securitas, Carrefour, Ochsner Health System, NHS, and the City of Helsinki.
To learn more about HappyOrNot, and get to know how it could support you in improving your employee and / or customer satisfaction, please visit the website of HappyOrNot. You can also sign up for the HappyOrNot newsletter, or blog, and get all the latest industry related news and insight.
Are you interested in our take? Start your learning process with reading our HappyOrNot guest blog post, How Internal and External Factors Influence Happiness at Work.
Do you have a specific question or request? Would you like to meet us in Belgium? Don't hesitate to contact us. We'll be pleased to advice you on an optimal solution fitting the needs of your company and sector.
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