Workplace Consulting


In 2018, CONCORD, an EU level NGO confederation for relief and development, decided to undertake a review of its existing policies for the prevention of psycho-social risks to ensure the organisation meets the Belgian legal requirements regarding wellbeing of the staff. CONCORD engaged with the WorkLife HUB to conduct a risk analysis and assist with the development of a comprehensive workplace strategy and action plan.


CONCORD (European NGO Confederation for Relief and Development) is the European NGO confederation for Relief and Development. It was founded in 2003 and is the main NGO interlocutor with the EU institutions on development policy. As of 2011 it has 28 national associations, 18 international networks and 2 associate member representing 1,800 NGOs which are supported by millions of citizens across Europe. The Brussels secretariat of CONCORD is based in Brussels and comprises of 19 staff members.


CONCORD Europe, with the support of the WorkLife HUB workplace consultants, undertook a review of its existing policies for the prevention of psycho-social risks to ensure the organisation meets the Belgian legal requirements regarding well-being of its staff. The work required the WorkLife HUB to conduct an organisational level risk analysis and develop a prevention strategy.

The aim and objectives of this work included

  • Support the work of the Brussels based Secretariat of CONCORD by analysing the potential psycho-social risks affecting staff, in compliance with the Belgian legislation and CONCORD’s own ambition;
  • Review of existing policies in place at CONCORD;
  • Conduct the analyses and summarize findings in a concise report in English, present the outcomes to the Director and the staff;
  • Contribute to the development of the prevention strategy aligned with CONCORD’s capacity, budget and objectives.

The Solution

In less then 4 months, the WorkLife HUB team:

  • Consulted the Director of CONCORD and met with key personnel
  • Captured their requirements and needs
  • Reviewed existing action plans, internal policies and regulations
  • Designed a survey questionnaire
  • Run the survey and interviewed the staff
  • Analysed the results, and complied the findings in a Risk Inventory and Heatmap Report
  • Conducted a 1 day co-creation workshop with the CONCORD staff for the strategy document
  • Developed a Workplace Strategy and Action Plan


With efficient communication and the application of change tools we achieved high user acceptance, managed reservations and objections, and created engagement for future workplace and organisational culture developments identified in the project.

"Agnes and Zoltan were professional, experienced, to the point, on time with deliverables, flexible where necessary and above all had a conducive manner with colleagues that enabled them to gain the confidence of the team. They make an effective and complimentary team. Their insights were clear and recommendations both practical and innovative. I would recommend them for similar work to help organisations get the best out of a motivated and fulfilled team." - Seamus Jeffreson, Director, CONCORD Europe

CONCORD hired us for Implementation

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